frequently asked questions

Our shop is located 13 CARDILL CRESCENT, WATERLOO, N2L-3Y7.

Due to COVID-19. At this time we are only accepting appointments.

At this time we do NOT offer shipping.

All orders must be fulfilled by local pickup at our shop located in Waterloo.

All bicycles are put together by our professional bike mechanics here in Waterloo on a per order basis.

Generally orders take up to a week to fulfill.

Due to COVID19, we do not have any ETA when we receive new stock. What we have is what we have.

We carry multiple size frames to accomodate for all heights. 
Riders up to 6’4 will find comfort in our bicycles, however further modifications to the handlebar stem to accomodate for taller riders. 
SWIFT Bicycles are rated for 220LBS to 240LBS depending on the model. If these limits are exceeded, the bicycle frame will have a reduced lifespan due to extensive wear.

Our bicycles are highly customizable and offer extra clearance for more narrow or wider tires.
We carry multiple sizes in-shop and are ready to be swapped in.
Additional improvements such as bike racks, mud fenders and disc brakes can be installed on all bicycles.

WARRANTY AND PURCHASE POLICY

All sales final.
This limited warranty applies only to the original purchaser of the SWIFT Bicycles product and is not transferable. This warranty applies only to SWIFT Bicycle products.
All bicycles bought come with a limited warranty against manufacturer defects on the frame, however damage as a result of impact, negligence, crash is not covered under warranty.
We do not warranty frames, forks, or parts damaged from misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.

We provide ONE FREE BASIC TUNE UP on all new bicycles that are purchased at our store.
This TUNE-UP is valid for ONE year. ( all parts are extra )
When repairs are needed due to neglect, wear and tear, or abuse we will charge you for the parts need and labor required to install these parts.
Wheels ARE OUT OF TRUE, we will true them for HALF THE REGULAR SERVICE CHARGE for the first year.
Flat tires are not cover under warranty. If you purchase the tube from us we will install it for HALF THE REGULAR SERVICE FEE for the first year.
When accessories is purchased with a new bike, we offer Free installation on such accessories: lights, rear rack, bells, mirrors, kickstands, locks, water bottle cages, seat pouch, cordless bike computer, single wire bike computer, and upgraded seat.

Inspection of tires and tubes, top up air pressure if needed
Inspection and adjustment of spoke tension
Inspection and adjustment of gears and drive train
Inspection and adjustment of brake system
Inspection and tightening of all nuts and bolts
Lubrication of drive train and all related parts
*Excessive spoke tensioning will result in a $5 service charge. (15 Minutes or Greater)
SWIFT Bicycles will have the serial number stamped on the underside of the bottom bracket shell. This is located on the frame, near the crank area.

WARRANTY DOES NOT INCLUDE

This warranty does not apply to normal wear, accidents, neglect, commercial use, rental, racing, improper storage, improper assembly by a party other than an authorized dealer.
Brake Pads for rim brakes, Hydraulic Disc Brakes, Cables, Tires, Tubes, Rims, Grips and Drive Train are considered wear and tear Items, and are not covered by warranty.
Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the user or assemble
Bicycles that were not assembled or serviced by an authorized SWIFT Bicycle mechanic
Products that have been modified, neglected, used in competition, or for commercial purposes such as rental, courier, police, security, etc, misused or abused, involved in accidents or anything other than normal use
Installation of components, parts, or accessories not originally intended for use with or compatible with SWIFT Bicycle frames and components
SWIFT Bicycles, frames, components or softgoods purchased from an unauthorized dealer
SWIFT Bicycles, frames, components or softgoods purchased from third-party internet sites, including auction websites, and regional trading websites (examples: Amazon, eBay, and Craigslist) are not covered under this warranty, even if you have a receipt
Sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, refinishing, powder coating, or chrome plating the bicycle, frame, or component will void the warranty
Internal rust perforation on all steel frames
Wear, scratches, chips and cracks to paint, finish, or coating on all SWIFT frames and components
Bent or broken derailleur hangers or Alternator plates
Labor required to remove and/or refit and re-adjust the product within the bicycle assembly, including wheel rebuilds
Damage to carbon fiber caused by any carbon assembly paste
Normal wear and tear

LEGAL DISCLAIMER

This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of SWIFT Bicycles, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the SWIFT Bicycles product and is not transferable. This warranty applies only to SWIFT Bicycles products purchased through an authorized dealer or distributor. In no event shall SWIFT Bicycles be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This warranty does not affect your statutory rights.
TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.